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STEP 6: Border crossing and informing the driver

You must inform the driver of how to use Digitoll at the border crossing.

Norwegian Customs has produced a flyer which explains how to efficiently pass the border at Svinesund and Ørje using Digitoll. The flyer can be downloaded and distributed as needed.


Border crossing at Ørje/Svinesund

1. At arrival

    • The vehicle’s plates are automatically scanned by an ANPR camera (Automatic Number Plate Recognition).
    • The camera will automatically register the time of entry and the vehicle’s number plate.

2. Follow signs marked Digital tollklarering/Digital customs clearance

3. Traffic lights will indicate to the driver how to proceed

    • Green light:
      • Driver continues on through customs without stopping.
    • Red light:
      • The driver must pull the vehicle over in the red zone.
      • The driver must go to the desk and take a “Digitoll” number.
      • The driver presents a valid ID – passport (for foreign drivers) or driving licence (for Norwegian drivers) – and gives the vehicle’s number plate.
      • The driver must bring:
        • Consignment note
        • Foreign export papers if applicable (except for Swedish exports – where it’s sufficient that the export reference is provided in the consignment information).

The Norwegian Customs Authority has been testing Digitoll tablets for arrival and entry registration at Hjortnes in Oslo. We will be deploying more of these tablets at additional locations going forward. Read more (in Norwegian)

4. Upon exiting the customs territory

    • The vehicle’s number plates are scanned again by the ANPR camera.
    • The time of exit is registered.
    • Goods are automatically automatically cleared for the customs procedure selected.
    • Remember: Make sure the number plate is clean and keep the speed low through the customs area.

Drivers shall only contact the desk if: 

  • The driver gets a red light.
  • The driver is selected for manual processing by a customs officer.
  • The driver needs to correct inaccurate information or update information.
  • The driver or passenger is bringing personal goods to declare.
  • In case of discrepancies: If the camera or lights at the customs office are not in working order, you must stop and go to the desk.

Other border stations for road traffic

  • Until a new border-crossing solution is implemented, the driver must go to the desk, but the process will be more efficient, as the information has already been processed.

Ferry landings

  • For all ferry landings, until a new border-crossing solution is implemented, it will be necessary to go inside to the desk. The process will be more efficient, as the information has already been processed.

Border Crossing at Norwegian Airports

At most airports in Norway with international status, the Norwegian Customs will automatically register the arrival of the transport (aircraft). This applies to all Avinor airports. For other airports, arrival will be recorded by a customs officer.

Norwegian Customs will automatically carry out digital presentation and make routing available for all consignments. Norwegian Customs will then transition to the next customs procedure, usually immediate release import or warehouse release, for consignments that have not been selected for inspection or have outstanding digital tasks (documentation, declaration, or similar).

In practice, this means that consignments are transitioned to the next customs procedure immediately after the aircraft has landed and this is registered with Norwegian Customs.

Entities that have been granted permission, either permanently or as directed by Norwegian Customs in each case, can transport the consignment to their sorting facility for sorting.

In the event that a consignment is selected for inspection, the relevant entity must ensure that the consignment is handed over to Norwegian Customs at the agreed-upon location.

If the consignment has outstanding digital tasks, the entity must retain the consignment; it cannot be released to the recipient. The entity must complete the outstanding tasks and await a new routing signal before the consignment can be released.