Q and A about the Norwegian Customs app

The Norwegian Customs app is an official app made by the Norwegian Customs where you can check your quota and declare goods you bring into Norway in addition to the duty-free allowance. In the new version of the Quota App, you can declare other goods in addition to alcohol and tobacco.

The app can be downloaded on all smartphones and tablets with iOS or Android operating systems. You must have iOS version 11.0 / Android version 5.0 or newer to download. Go to the App Store / Google Play and search for "Customs app" or "Tolletaten." The app is free to download.

1. Over the quota
   Here you may declare the goods exceeding the quota and pay the taxes for them. You can use this function if you know which goods you are bringing over the quota. You pay the taxes by adding a credit/debit card or using a mobile payment method (Vipps). When the payment is confirmed you receive a receipt and can pass in the green channel at the border when the receipt becomes valid.
   
2. Not sure?
   Here you enter everything you are bringing and the app will calculate if you are within the quota or not. If your goods exceed the quota you can proceed and pay the taxes for the exceeding amount.

In addition you find information about terms and conditions and contact information for the Norwegian Customs etc. in the app.

You may declare your goods up to 48 hours in advance of crossing the border by adding the time and date of the crossing before paying. The receipt is valid for 2 hours from the set time.

You present the valid receipt in the app to the customs officer.

Go through the red channel and contact Norwegian Customs.

Go through the red channel and contact Norwegian Customs.

When you pay using Vipps, it is important that you check that the app shows the receipt in "My receipts" after confirming the payment in Vipps. The payment has not been completed if you do not get a receipt, or if you receive an error, but the payment may be reserved by Vipps. The reservation will however be automatically released. If you do not receive a receipt in the app, you can try again until you receive a receipt or go through the red channel for customs clearance. If you check under "History" in the Vipps app, reserved payments will appear as "Approved". Completed payments will appear as "Money sent". Cancelled or rejected payments will appear as "Cancelled" or "Request rejected".

You know that the customs declaration is complete when you have got the receipt in the app.

It is your responsibility to ensure that you have enough power to show your receipt at the border. If you are out of power, you must charge your phone so that the receipt can be read at border crossing.

Go through the red channel and contact Norwegian Customs.

You have to go through the red channel and declare the goods at the Customs office upon arrival. The taxes will be the same.

You may pass wherever you choose. This includes arrival by plane, ferry, train, bus, private boats, car etc.

Yes. The app is available in Norwegian (“Bokmål” and “Nynorsk”) and german. If you want to use the app in the Norwegian version or german you need to change the settings of your language on the phone

The Norwegian Customs has not developed the app for Windows phones due to cost/benefit. The majority of phones in Norway use iOS or Android operative systems. We will however monitor the development of the Windows technology to assess whether it should be available for Windows phones in the future.

Due to high complexity in the calculation some sizes have been left out from the quota calculator. If you do not find your product in the quota calculator, you may use the "Over the quota" function where you can add other amounts above the quota.

You have probably lost coverage. We recommend that you turn your phone off completely, wait about 20 seconds, and then turn it back on. The app will then normally reset itself.