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FAQ regarding COVID-19

Due to the extraordinary measures taken to limit the spread of COVID-19, the Norwegian Customs receives a large number of inquiries related to the movement of goods and entering/exiting Norway. Below, we have collected frequently asked questions and answers.

For questions relating to travel and other measures taken against the spread of COVID-19, please visit the Norwegian Institute of Public Health's homepage at www.fhi.no.

If you have any questions about customs clearance, please call our information centre on (+47) 22 86 03 12.

Are the borders closed?

The government has implemented extensive border controls and have partially closed airports and ports. Foreign citizens without a critical reason for staying in Norway will be rejected on arrival. Citizens living in Norway or working in Norway will be able to return home, including by air, but might be quarantined for 14 days upon arrival.

Passenger traffic across the border will be handled by the Police as of Monday March 16th, with assistance from the Norwegian Customs.

Is the border with Russia closed?

The Norwegian Customs are currently operating the border stations as normal. Russia has closed its borders to Norway, which means that Norwegian citizens have no opportunity to enter Russia. If you are staying in Russia and wish to return to Norway via Storskog, you must contact the Norwegian Consulate General in Murmansk.

Can I travel in and out of Norway?

The airports and ports are partially closed to foreigners without a residence permit as of Monday March 16th. In addition, extensive border control is implemented.

It is still possible to travel abroad, but this is strongly discouraged. Everyone who enters Norway from abroad will face a 14 day quarantine. The Ministry of Foreign Affairs has expanded its travel advice and advises against travel abroad that is not strictly necessary. This travel advice is valid from March 14th to April 14th. Please visit this site for more information.

Passenger traffic and quarantine regulations are enforced by the Police. Please visit this site for more information.

I live in Sweden, but work in Norway – will I still able to travel to Norway for work?

People who work in Norway, or need to visit for critical reasons, will still be able to enter the country. Job commuters will not be quarantined.

Passenger traffic across the border will be handled by the Police as of Monday March 16th, with assistance from the Norwegian Customs.

Are the customs offices still open and staffed?

Customs offices are currently operating as normal. All audience expeditions are open, except in Drammen and Fredrikstad. Those affected may contact other customs offices.

Are any customs officers infected with COVID-19?

As of March 25th, 199 out of 1 500 employees of the Norwegian Customs is in isolation or in quarantine in accordance with the guidelines from national health authorities and internal preparedness procedures. Employees working from home are not included in the aforementioned figure.

What is the Norwegian Customs doing to protect its own employees?

The Norwegian Customs have taken steps to ensure that all employees have access to protective equipment. For example, plastic gloves, facemasks and disinfectants. Locally, measures are implemented to minimize the use of personal service counters and thus reduce exposure for our employees.

Will the outbreak of COVID-19 impact the import and export of goods?

All transport of goods, imports and exports, which does not involve the carriage of passengers, shall be carried out as normal by road, train, ship and aircraft. Airports, ports and border crossings are kept open for such traffic. All customs offices are maintaining (as far as possible) their goods handling capacity and their ability to inspect the flow of goods.

What happens to goods I have ordered from foreign countries?

Shipping to Norway will continue as before. All transport of goods, imports and exports, which does not involve the carriage of passengers, shall be carried out as normal.

Is it possible to order goods online?

Yes. All transport of goods, imports and exports, which does not involve the carriage of passengers, shall be carried out as normal

Are there any restrictions on goods sent from "risk countries"?

No. No specific measures have yet been taken to restrict import from- and export to risk countries as defined by Norwegian health authorities.

Have any simplifications been made to regulations governing cross-border movement of goods following the outbreak of COVID-19?

On March 19th, a temporary customs regulation was implemented, applicable to business operators using the direct driving ("direkte kjøring") procedure. The deadline for submitting a completed declaration is temporarily extended from 10 to 30 days.

On March 23rd, another temporary customs regulation was implemented. Carriers with a valid transport permit are given the opportunity to cross the border without stopping at the permit's specified customs locations within business hours. The regulation is intended to reduce the risk of COVID-19 contamination at customs offices.