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Q and A about the Norwegian Customs app

Often asked questions about the Norwegian Customs app.

Frequently asked questions

The Norwegian Customs app is an official app made by the Norwegian Customs where you can check if your goods are within the legal quota, and where you can pay the taxes for goods over the quota. The app only applies to alcohol and tobacco.  

The app can be downloaded on all tablets and smartphones with iOS or Android operative systems. You need to have iOS 7.0/Android 4.0 or higher to use the app. Search for “Customs app” or “KvoteAppen” on AppStore/Google Play to download the app.

1) Declare goods
Here you may declare the goods exceeding the quota and pay the taxes for them. You can use this function if you know which goods you are bringing over the quota. You pay the taxes by pressing the shopping basket icon and add a credit/debit card. When the payment is confirmed you receive a receipt and can pass in the green zone at the border when the receipt becomes valid.

2) Quota calculator
Here you may add all the alcohol and tobacco that you bring and the app will calculate if you are within the quota or not. If your goods exceed the quota you can pay the taxes for the exceeding amount.

In addition the info-pages in the app contain information about terms and conditions, contact information for the Norwegian Customs etc.

You may declare your goods up to 24 hours in advance of crossing the border by adding the time and date of the crossing when paying. The receipt is valid for 2 hours from the set time.

You present the valid receipt in the app to the customs officer.   

You have to go through the red channel and declare the goods at the Customs office upon arrival. The taxes will be the same.

You know that the customs declaration is complete when you have got the receipt in the app.

It is your responsibility to ensure that you have enough power to show your receipt at the border. If you are out of power, you must charge your phone so that the receipt can be read at border crossing.

Go through the red channel and contact Norwegian Customs.

You may pass wherever you choose. This includes arrival by plane, ferry, train, bus, private boats, car etc. 

Yes. The app is available in Norwegian (“Bokmål” and “Nynorsk”). If you want to use the app in the Norwegian version you need to change the settings of your phone to Norwegian. 

The Norwegian Customs has not developed the app for Windows phones due to cost/benefit. The majority of phones in Norway use iOS or Android operative systems. We will however monitor the development of the Windows technology to assess whether it should be available for Windows phones in the future.

Due to high complexity in the calculation some sizes have been left out from the quota calculator. If you do not find your product in the quota calculator, you may use the “declare goods” function where you can add other amounts above the quota. 

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