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Return for repair

How to proceed if you are sending an item to repair of service abroad.

If you are shipping an item you have bought online back to the seller for repair, you must register the item as temporarily exported before it is sent out of the country. If you fail to do this, you run the risk of paying taxes twice.

You can either register (declare) the export yourself with Norwegian Customs, or you can ask the shipping agent, in most cases Posten, to do it for you. If you choose to let the shipping agent do it for you, you have to state that the item should be registered as a temporary export for repair. To register the export yourself, consult your local customs office.

If you have declared the item as temporarily exported, you will not have to pay tax when the item is returned.

This means that you

  • do not have to pay tax when the item is returned if the repair is a warranty matter that you should not pay for
  • only have to pay VAT and possibly customs duties of repair costs and shipping back and forth if you pay for the repairs yourself

There are some additional requirements to avoid paying customs duites for the entire product value when the goods are sent back to Norway:

  • The product must be re-imported within one year after exportation
  • Re-importation must be done by the same who carried the goods abroad
  • There neither is nor will be applied reimbursement of customs duties when exporting the product.

Deadline

In order to recover customs duties, the item must be returned no later than two years after import. Norwegian Customs may by application extend this deadline in special circumstances. An application for a refund of customs duties must be received by Norwegian Customs no later than one year after the item has been returned. This deadline may not be extended.

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