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Return or exchange of goods

In order to have customs duties and taxes refunded in the case of return or exchange of goods purchased online, you have to be able to prove that the goods are cleared in Norway and have been returned.

If an item that was previously cleared in Norway is returned overseas, you may apply to have the fees refunded.

You have to make an agreement with the seller that he accepts the return. You may have the fees refunded if

  • the seller gives you a new product in exchange and you clear this into Norway or
  • the seller agrees to cancel the purchase.

Information included in the application

An application for a refund of fees should be sent to the Norwegian Customs. The following information and papers must be included in the application

  • your name and address
  • a brief explanation of why you are seeking reimbursement
  • a copy of the invoice
  • documentation confirming that the item has been cleared to Norway (for example, a receipt from the post office or other shipper)
  • documentation confirming that the goods have been shipped from Norway (for example, a receipt from the post office or other shipper)
  • documentation from the seller confirming that your money will be refunded (for example, bank statement or credit note), or that you will receive a new product that will be cleared in Norway
  • your account number (for refund)

Norwegian Customs will make a comprehensive assessment of your application and associated documentation to determine whether the fees are refunded.

Norwegian Customs does not reimburse

  • amounts of less than NOK 100
  • clearance fees to Posten other shipping agents

Where do you send the application?

The application for a refund of fees should be sent to the customs region where you reside. You may send the application by post or by e-mail. If you send it by e-mail, scan the documentation and add it as an attachment to the e-mail.

Deadlines

Note that there are different deadlines for reimbursement of customs duties and VAT.

In order to recover VAT, the item must be returned no later than one year after import. Norwegian Customs may by application extend this deadline in special circumstances.

In order to recover customs duties, the item must be returned no later than two years after import. Norwegian Customs may by application extend this deadline in special circumstances. An application for a refund of customs duties must be received by Norwegian Customs no later than one year after the item has been returned. This deadline may not be extended.

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